1. Which of our branches have you dealt with?
Maroochydore
Darwin
Both

2. Do you use our free phone service?
Yes
No

3. Do you use our free fax service?
Yes
No

4. If “Yes”, are you happy with the service you receive?
Yes
No

5. In comparison to other suppliers, how do you rate our communications?
Excellent
Good
Average
Below Average
Poor

6. Have you previously visited the PSD pages on the Aeromil Pacific website?
Yes
No
Don't Recall

7. How would you rate the information on the PSD pages of the Aeromil Pacific website?
Excellent
Good
Average
Below Average
Poor

8. We are currently making changes to improve the PSD pages on the Aeromil Pacific website. Have you any suggestions that would assist you do business with us?

9. Have you used the email address parts@aeromilpacific.com.au?
Yes
No
Don't Recall

10. If “Yes” to Question 9, were you responded to satisfactorily?
Yes
No
Not sure

11. Do you read Aviation Trader?
Yes
No

12. When enquiring about high usage parts, do you find they are readily available?
Yes
No

13. Are deliveries error free?
Yes
No

14. Excluding supplier lead time problems, how would you rate the speed of delivery?
Excellent
Good
Average
Below Average
Poor

15. In comparison to other suppliers, how do you rate our freight charges?
Excellent
Good
Average
Below Average
Poor

16. In relation to your technical questions/requests, how do you rate our staff’s knowledge of products?
Excellent
Good
Average
Below Average
Poor

17. Do you use our component repair service?
Yes
No

18. If “Yes” to Question 17, how would you rate our performance?
Excellent
Good
Average
Below Average
Poor

19. If “No” to question 17, is it because of:
No requirement
Price
Quality
Turn around time
Other

20. In what currency do you prefer to be invoiced?
AUD
USA
Don’t know

21. In comparison to other suppliers, are our prices competitive?
Yes
No
Don’t know

22. Are monthly statements/invoices supplied efficiently and are we directing them to the correct person in your organisation?
Yes
No

23. If “No” to Question 22, please provide details.

24. Can you suggest any practical improvements for us to assist you further in your future business?

25. What are your expectations for 2010 business activity?
Increasing
Same as 2009
Decreasing

Name:

Company:

Phone:

Email:

Thank you for completing the survey. We appreciate your effort and time. Please be assured that the information you have supplied will be held in confidence and will not be supplied to any third party. We look forward to assisting you with your business in the future.